Q 1: Do all retail prices shown include VAT?
A: All prices detailed in the Shop are inclusive of VAT, where it is applicable.
Q 2: What methods of payment do you accept?
A: We accept PayPal. If you would like to post your order to us please complete a paper order form and send this with your credit or debit card details, or a cheque to: Stand (Trading) Limited, 15 Elm Hill, Norwich Norfolk NR3 1HN. Please note that we can only accept sterling cheques drawn on a UK bank account.
Q 3: I ordered and paid for an item which has not arrived with the rest of my order. What do I do?
A: If for any reason an item you ordered and paid for is no longer available off the shelf, our Customer Care Team will contact you to tell you when the new stock will be available, and /or arrange a refund.
Q 4: Why hasn’t my order arrived?
A: Please email or call us so that we can look into this for you.
Q 5: Do you do gift vouchers?
A: We will create a Gift Voucher especially for you! Choose the amount you wish to give; the name and address of the recipient; and the date you would like the voucher to arrive. We will send them a beautiful Gift Package, including simple instructions on how it can be redeemed.
Q 6: Do I have to place my order online?
A: No, you can also place an order by mail using a paper order form, printed from the website. See Q 2.
Q 7: Is my order secure?
A: All of your transactions on the Ethical Shop are secure. Our secure server encrypts all of your personal information (including name, address, credit card number) so that it cannot be read as the information travels over the internet. When you enter this information it is captured on a page that uses the Secure Socket Layer (SSL) protocol by default. So rest assured, your order is safe with us.
Q 8: How can I leave comments about this website?
A: We welcome any comments, good or bad, to help us improve our business. Please email any comments to Tamara using the contact us form.
Q 9: Do you accept overseas orders?
A: We accept orders for overseas delivery. Your credit card will be charged in sterling and therefore the amount you see on your credit card statement (in your own currency) will be dependent on the exchange rate used by your bank on the day the charge is processed. We cannot deliver to post box (PO Box) addresses – please make sure you include a full street address for delivery. Overseas orders are generally sent by air and you need to allow 28 days for delivery.
Q 10: Do you accept wholesale orders?
A: If you are a retailer and would like to discuss our wholesale range or have any questions please email Tamara using the Contact Us form
