Stand Shipping Destinations and Rates October 2017
The majority of our goods are One-of-a-Kind, so we always use ’Signed for’ Postal Services to ensure your satisfaction and protection.
Small Parcel – Up to 2kg
- UK Orders over £50 = FREE Standard Delivery
- UK Second Class Delivery: £4.95
- UK First Class Delivery: £6.50
- UK Express Delivery : £10.00 (place orders before 12 noon Monday – Friday for delivery by the end of the next working day)
- Ireland Standard Delivery: £7.50
- Europe Standard Delivery: £12.00
- Rest of World Standard Delivery: £25.00.
Note for UK Customers:
We will endeavour to post your order the day after it is received. Goods should arrive within 7 – 10 working days from the date of order. At particularly busy times please allow up to 14 days for your order to arrive.
- United Kingdom
- European Union
- New Zealand
- United States
If you live in another part of the world and would like to place an order, please do get in touch with Tamara and we will do our very best to help
We are unable to deliver to PO Boxes.
All parcels are sent by a service which requires a signature on receipt, so please consider putting an alternative delivery address (your work address, for example) if you are unlikely to be at home to receive the parcel. If the delivery company tries to deliver but no-one is in, they will leave a card asking you to call either to re-arrange delivery, or to have your parcel diverted to a local post office for you to collect. There may be a small charge for having your parcel sent to your post office. Overseas customers: Please allow 28 days for delivery.
Please be aware that delays may occur in the run-up to Christmas, so place your order early to avoid disappointment.
Remember your parcel can be delivered wherever is most convenient for you – so if you are buying a gift and are short of time, we can post it direct to the recipient with a hand written note for you, if you like? Just let me know at the checkout exactly what you would like us to write. There is no extra charge for this.
Our Returns Policy
If you are in any way dissatisfied with the goods you receive, please take the following action to receive a full refund: 1. Notify us (by post, email or telephone) within 14 days of receiving your goods, to say that you would like to cancel your order. You will then need to return the item/s within 14 days of the date on which you notified us of the order cancellation.
Please include in your parcel your order number, full name and the reason(s) for returning your purchase(s).
Please would you be kind enough to note that you are responsible for the goods while they are in your care and during transit until they are returned Stand (Trading) Limited.
We are a small Social Business and unfortunately cannot be responsible for returns that are lost or damaged in the transit or for any other reason. No refund will be given if the item is lost or damaged while in your care or during transit. Therefore please get a Proof of Posting and use either a Signed For or Special Delivery service to ensure the parcel is safely returned to us.
Please note that for reasons of hygiene, earrings are non-refundable unless faulty.
Your refund will include the cost of the goods plus our standard UK delivery charge (if you paid P&P when you placed your order). Your refund will not include the charge you incur returning the goods to us unless the item is faulty.
How to return your goods:
- Please include your order number, full name and the reason(s) for returning your purchase(s), in with your parcel. If you are unable to locate these details prior to sending, please phone +44 (0)7793 206395 between 9am and 5pm Monday – Saturday, or contact us by e mail or at the shown below so that we can help you.
- Goods must be returned in their original, saleable condition.
- Please send your goods to the following Returns Address (do not forget to include your order number, full name and the reason for the return):
Stand (Trading Limited)
15 Elm Hill
For further assistance, please see our Frequently Asked Questions (FAQs) below
FAQs (Frequently Asked questions)
Q 1: Do all retail prices shown include VAT?
A: All prices detailed in the Shop are inclusive of VAT, where it is applicable.
Q 2: What methods of payment do you accept?
A: We accept PayPal. If you would like to post your order to us please complete a paper order form and send this with your credit or debit card details, or a cheque to: Stand (Trading) Limited, 15 Elm Hill, Norwich Norfolk NR3 1HN. Please note that we can only accept sterling cheques drawn on a UK bank account.
Q 3: I ordered and paid for an item which has not arrived with the rest of my order. What do I do?
A: If for any reason an item you ordered and paid for is no longer available off the shelf, our Customer Care Team will contact you to tell you when the new stock will be available, and /or arrange a refund.
Q 4: Why hasn’t my order arrived?
A: Please email or call us so that we can look into this for you.
Q 5: Do you do gift vouchers?
A: We will create a Gift Voucher especially for you! Choose the amount you wish to give; the name and address of the recipient; and the date you would like the voucher to arrive. We will send them a beautiful Gift Package, including simple instructions on how it can be redeemed.
Q 6: Do I have to place my order online?
A: No, you can also place an order by mail using a paper order form, printed from the website. See Q 2.
Q 7: Is my order secure?
A: All of your transactions on the Ethical Shop are secure. Our secure server encrypts all of your personal information (including name, address, credit card number) so that it cannot be read as the information travels over the internet. When you enter this information it is captured on a page that uses the Secure Socket Layer (SSL) protocol by default. So rest assured, your order is safe with us.
Q 8: How can I leave comments about this website?
A: We welcome any comments, good or bad, to help us improve our business. Please email any comments to Tamara using the contact us form.
Q 9: Do you accept overseas orders?
A: We accept orders for overseas delivery. Your credit card will be charged in sterling and therefore the amount you see on your credit card statement (in your own currency) will be dependent on the exchange rate used by your bank on the day the charge is processed. We cannot deliver to post box (PO Box) addresses – please make sure you include a full street address for delivery. Overseas orders are generally sent by air and you need to allow 28 days for delivery.
Q 10: Do you accept wholesale orders?
A: If you are a retailer and would like to discuss our wholesale range or have any questions please email Tamara using the Contact Us form