Delivery charges
The majority of our goods are One-of-a-Kind, so we always use ’Signed for’ Postal Services to ensure your satisfaction and protection.
Small Parcel – Up to 2kg
- UK Orders over £50 = FREE Standard Delivery
- UK Second Class Delivery: £4.95
- UK First Class Delivery: £6.50
- UK Express Delivery : £10.00 (place orders before 12 noon Monday – Friday for delivery by the end of the next working day)
- Ireland Standard Delivery: £7.50
- Europe Standard Delivery: £12.00
- Rest of World Standard Delivery: £25.00.
Note for UK Customers:
We will endeavour to post your order the day after it is received. Goods should arrive within 7 – 10 working days from the date of order. At particularly busy times please allow up to 14 days for your order to arrive.
Shipping Destinations:
- United Kingdom
- Australia
- Canada
- India
- European Union
- Israel
- Japan
- New Zealand
- United States
If you live in another part of the world and would like to place an order, please do get in touch with Tamara and we will do our very best to help
We are unable to deliver to PO Boxes.
All parcels are sent by a service which requires a signature on receipt, so please consider putting an alternative delivery address (your work address, for example) if you are unlikely to be at home to receive the parcel. If the delivery company tries to deliver but no-one is in, they will leave a card asking you to call either to re-arrange delivery, or to have your parcel diverted to a local post office for you to collect. There may be a small charge for having your parcel sent to your post office. Overseas customers: Please allow 28 days for delivery.
Please be aware that delays may occur in the run-up to Christmas, so place your order early to avoid disappointment.
Remember your parcel can be delivered wherever is most convenient for you – so if you are buying a gift and are short of time, we can post it direct to the recipient with a hand written note for you, if you like? Just let me know at the checkout exactly what you would like us to write. There is no extra charge for this.
Our Returns Policy
If you are in any way dissatisfied with the goods you receive, please take the following action to receive a full refund: 1. Notify us (by post, email or telephone) within 14 days of receiving your goods, to say that you would like to cancel your order. You will then need to return the item/s within 14 days of the date on which you notified us of the order cancellation.
Please include in your parcel your order number, full name and the reason(s) for returning your purchase(s).
Please would you be kind enough to note that you are responsible for the goods while they are in your care and during transit until they are returned Stand (Trading) Limited.
We are a small Social Business and unfortunately cannot be responsible for returns that are lost or damaged in the transit or for any other reason. No refund will be given if the item is lost or damaged while in your care or during transit. Therefore please get a Proof of Posting and use either a Signed For or Special Delivery service to ensure the parcel is safely returned to us.
Please note that for reasons of hygiene, earrings are non-refundable unless faulty.
Your refund will include the cost of the goods plus our standard UK delivery charge (if you paid P&P when you placed your order). Your refund will not include the charge you incur returning the goods to us unless the item is faulty.
How to return your goods:
- Please include your order number, full name and the reason(s) for returning your purchase(s), in with your parcel. If you are unable to locate these details prior to sending, please phone +44 (0)7793 206395 between 9am and 5pm Monday – Saturday, or contact us by e mail or at the shown below so that we can help you.
- Goods must be returned in their original, saleable condition.
- Please send your goods to the following Returns Address (do not forget to include your order number, full name and the reason for the return):
Stand (Trading Limited)
15 Elm Hill
Norwich
Norfolk
NR3 1HN
For further assistance, please see our Frequently Asked Questions (FAQs).
